| When You contact with technical team You should send: |
| Username and password |
of Your SpectrumSat subscription |
| MAC address Your DVB card | in format xx:xx:xx:xx:xx:xx |
| PID |
like it display in DVB card settings |
| IP address of Your computer |
where DVB card installed |
| Connection type of SpectrumSat |
OpenVPN, VPN-Fake, VPN-Best, PROXY, Accelerator Tellinet, IPIP, IPGRE |
| Connection type to Internet |
GPRS (+ name of Your mobile operator), ADSL, DIAL-UP, Leased line etc. |
| Your operation system |
Windows XP, Windows Vista, Windows 200x, Linux, FreeBSD etc. |
| Your DVB card model |
SkyStar2, TT budget S-1401, TwinhanDTV xxx, Pent@Office, SkyStar1 etc. |
| Your antiviruses and/or firewalls |
for example Kaspersky Antivirus, OUTPOST, AVAST etc. |
| Size of Your dish |
0.6m; 0.9m; 1.2m; 1.8m etc. |
| Signal to Noise Ratio on DVB |
minimum from 35% |
| Detailed description of Your problem |
Descriprion of Your request or Your problem |
375753880
support@spectrumsat.net